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70% discount on all courses!
Funding for paid members of staff is available through the European Social Fund and East of England Development Agency. Unfortunately this does not include volunteers, who can attend at full cost.
Secure your place today!
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To book your staff on a training course you can complete this online form.
We will then confirm your booking within 5 working days.
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All courses can be tailor-made to suit your individual or business needs and can be run on an in-house basis. Please note that EET members will receive a discounted rate. For more information on customising these programmes please call Jenny Sheppard on 01284 727493 or email jsheppard@eet.org.uk
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Working together with sub-regional partners:
   
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Discover the Gold standard in customer service training with Welcome Host Gold
With the East of England’s status as a 2012 host region we'll be welcoming many people for the first time and this brand new Welcome Host Gold course, meeting National Standards in Customer Service, is vital to ensure your business is ready to take advantage.
What are you waiting for- Go for Gold today
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To book this or any other course click next
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Courses in the Autumn/Winter Programme
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Please select which courses you are interested in from the list below. You will then be shown the course dates and locations available.
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Welcome Host - 9.30am - 16.30pm
Our world famous introduction to the essentials of great customer service will help you boost business. Welcome Host will help you create a positive impression and deal effectively with difficult situations so that your business achieves more repeat custom and word of mouth recommendation.
EET Price £24.00 per person (Normally £80.00)
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Welcome Host Gold- 9.30am - 16.30pm
A highly practical course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all equip participants to make a real difference to the experiences of customers.
EET Price £27.00 per person (Normally £90.00)
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Welcome All - 9.30am - 16.30pm
An insight into how to meet the expectations of people with disabilities or special needs. Welcome All gives you practical advice on how to improve accessibility and communicate effectively, as well as explaining key aspects of the Disability Discrimination Act.
EET Price £25.00 per person (Normally £85.00)
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Welcome International - 9.30am - 16.30pm
This course helps participants to communicate successfully and provide an exceptional customer service experience to International visitors and UK residents form different ethnic, cultural and linguistic backgrounds. It aims at instilling a good understanding of how to provide a world class welcome to visitors from key international markets.
EET Price £27.00 per person (Normally £90.00)
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Lead, Motivate & Succeed - 9.30am - 16.30pm
This one-day course has been developed in response to widespread demand. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.
EET Price £25.00 per person (Normally £85.00)
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The available course dates for Welcome Host are shown below. Please tick any courses that you would like to book.
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The available course dates for Welcome Host Gold are shown below. Please tick any courses that you would like to book.
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The available course dates for Welcome All are shown below. Please tick any courses that you would like to book.
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The available course dates for Welcome International are shown below. Please tick any courses that you would like to book.
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The available course dates for Lead, Motivate and Succeed are shown below. Please tick any courses that you would like to book.
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Can EET Contact you via email?
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Please select from one of the following options
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Please send a cheque for the full amount made payable to 'East of England Tourism' to Training Department, East of England Tourism, Dettingen House, Dettingen Way, Bury St Edmunds, Suffolk, IP33 3EE
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We will contact you to obtain the credit card details necessary for credit card payment over the phone
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Data Protection act 1998-This information will only be shared with other organisations such as the Department for Innovation, Universities and Skills and the East of England Development Agency as this is necessary for audit and monitoring purposes.
Cancellations must be notified in writing at least two weeks before the publicised date of the course.
Please note that cancellation after this time or non-attendance on the day will result in the full fee being payable.
For course bookings and enquiries call: Jenny Sheppard on 01284 727493 email: jsheppard@eet.org.uk
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Once you have completed the form and submitted your responses you will be taken through to our home page. We will then confirm your booking and send an invoice within 5 working days.
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